Tuesday, August 9, 2011

Director - Global Customer Support - Southeast - Job #5155

Director -- Global Customer Support

Public company with worldwide field operations. Background in computer hardware or software field service and support operations.
Keep worldwide fleet of products running and provide near instantaneous support to bring them online if they are down.


-- Product Training- Oversees development of in-house training programs; manage Reseller Training Certification and Renewal Program; drives leading edge training and recertification initiatives
-- Field Support - Provides face-to-face support, participating directly in service calls in the field; meets face-to-face with customers regularly to assess performance versus customer needs
-- Customer Management Ð Coordinates with customers to provide for installation, maintenance, and service of the installed base
-- Metrics - Defines, establishes, and manages all teams and responsibilities with a focus on quantifiable goals and metrics
-- Business P&L Ð Fully responsible for P&L; develops service products and pricing strategies that address customer needs and the BU's revenue and profitability targets
-- Processes - Develops structured problem solving methods and escalation processes, including regional ÒhotlinesÓ and 2nd level product support
-- Leadership & coaching - Works closely with Sales, Manufacturing, Engineering, Customer Service and Company management to understand issues and provide support in helping to resolve those needs; plans and executes skills development training
-- Global Services Management Team Ð Ensures that best practices are shared across all regions and implemented


Education and Training
BS degree or 10 years of related experience in Customer or Field Service arena


-- Experience with Lean Manufacturing, Six Sigma, and computer based field service automation is desired
-- Basic knowledge of fundamentals of Customer Service
-- Solid skills in project management and time management
-- Solid skills in budgeting, communications/presentation skills, writing and performance evaluations.
-- Proficiency in Microsoft Office including Outlook, Excel and Word
-- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
-- Ability to write reports, business correspondence, and procedure manuals
-- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
-- Ability to visualize, create and execute future business strategies, policies, and procedures
-- Ability to define problems, collect data, establish facts, and draw valid conclusions
-- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

For more information, email info@systemsresearchgroup.com or phone (760) 436-1575

Wednesday, August 3, 2011

Sales Rep - Engineering Analysis - Northern California - Job #5117

Account Manager
Leading supplier of Engineering Analysis software. Develop new-name accounts and manage robust existing account relationships in a multiple state territory. Firm has achieved rapid growth and profitability and the stock is on the rise!

The Account Manager is responsible for sales and territory development of products related to engineering analysis and simulation for MCAE, CFD, EM, and EDA applications.

Primary responsibilities include exceeding sales plans and ensuring excellent customer satisfaction. Additional responsibilities will include maintaining existing business, securing new business, generating new leads, scheduling demonstrations, managing product evaluations, organizing seminars and attending trade shows.

Specific requirements include::

¥ BS in Engineering preferred.
¥ Successful history of selling technical software solutions to engineering designers and engineering management.
¥ Experience in selling to major markets within the Electronic Design Automation (EDA) or Mechanical CAE fields.
¥ Strong communication skills, effective time management, and organizational skills are essential.
¥ Highly motivated self-starter that enjoys the opportunity to work independently.
¥ Travel is required.

Compensation plan includes generous base salary, commissions, outstanding benefits package and guaranteed income while getting started.

For more information, email info@systemsresearchgroup.com or phone (760) 436-1575