Director - Global Customer Support - Southeast - Job #5155

Director -- Global Customer Support

Public company with worldwide field operations. Background in computer hardware or software field service and support operations.
JOB SUMMARY
Keep worldwide fleet of products running and provide near instantaneous support to bring them online if they are down.

PRIMARY JOB FUNCTIONS

-- Product Training- Oversees development of in-house training programs; manage Reseller Training Certification and Renewal Program; drives leading edge training and recertification initiatives
-- Field Support - Provides face-to-face support, participating directly in service calls in the field; meets face-to-face with customers regularly to assess performance versus customer needs
-- Customer Management Ð Coordinates with customers to provide for installation, maintenance, and service of the installed base
-- Metrics - Defines, establishes, and manages all teams and responsibilities with a focus on quantifiable goals and metrics
-- Business P&L Ð Fully responsible for P&L; develops service products and pricing strategies that address customer needs and the BU's revenue and profitability targets
-- Processes - Develops structured problem solving methods and escalation processes, including regional ÒhotlinesÓ and 2nd level product support
-- Leadership & coaching - Works closely with Sales, Manufacturing, Engineering, Customer Service and Company management to understand issues and provide support in helping to resolve those needs; plans and executes skills development training
-- Global Services Management Team Ð Ensures that best practices are shared across all regions and implemented

JOB QUALIFICATIONS

Education and Training
BS degree or 10 years of related experience in Customer or Field Service arena

KNOWLEDGE, SKILLS, and ABILITIES

-- Experience with Lean Manufacturing, Six Sigma, and computer based field service automation is desired
-- Basic knowledge of fundamentals of Customer Service
-- Solid skills in project management and time management
-- Solid skills in budgeting, communications/presentation skills, writing and performance evaluations.
-- Proficiency in Microsoft Office including Outlook, Excel and Word
-- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
-- Ability to write reports, business correspondence, and procedure manuals
-- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
-- Ability to visualize, create and execute future business strategies, policies, and procedures
-- Ability to define problems, collect data, establish facts, and draw valid conclusions
-- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

For more information, email info@systemsresearchgroup.com or phone (760) 436-1575

Sales Rep - Engineering Analysis - Northern California - Job #5117

Account Manager
Leading supplier of Engineering Analysis software. Develop new-name accounts and manage robust existing account relationships in a multiple state territory. Firm has achieved rapid growth and profitability and the stock is on the rise!

The Account Manager is responsible for sales and territory development of products related to engineering analysis and simulation for MCAE, CFD, EM, and EDA applications.

Primary responsibilities include exceeding sales plans and ensuring excellent customer satisfaction. Additional responsibilities will include maintaining existing business, securing new business, generating new leads, scheduling demonstrations, managing product evaluations, organizing seminars and attending trade shows.

Specific requirements include::

¥ BS in Engineering preferred.
¥ Successful history of selling technical software solutions to engineering designers and engineering management.
¥ Experience in selling to major markets within the Electronic Design Automation (EDA) or Mechanical CAE fields.
¥ Strong communication skills, effective time management, and organizational skills are essential.
¥ Highly motivated self-starter that enjoys the opportunity to work independently.
¥ Travel is required.

Compensation plan includes generous base salary, commissions, outstanding benefits package and guaranteed income while getting started.

For more information, email info@systemsresearchgroup.com or phone (760) 436-1575

Sales Representative -- Cloud Computing - West Coast - Job #5151

Sales Representative -- Cloud Computing

Our client is an up and coming cloud computing startup funded by Sequoia Capital. They offer a disruptive SaaS enabling Enterprise technical sales and training activities to take place in the cloud enabling productivity, and improved ROI. The current account base includes Cisco, SAP, VMware, McAfee, and HP. These are reference accounts and repeat customers with annual spend with over $100K+ each.

Drive entire sales process for assigned territory - from defining target customers, warm calling, and qualifying through the successful close of specific deals.

Desired Experience and Skill Set:
-- Five+ years of enterprise and/or IT solution sales experience for established and start-up companies driving and closing small to medium enterprise deals
-- Consistent overachievement of quota and revenue
-- Proven consultative solution sales skills, including the ability to articulate a clear, concise return on investment value statement
-- Understanding of presales software process in Enterprise world (Sales Process, Evaluations, Decision Makers, Channels)
-- Demonstrated ability to effectively interact with customer and internal team members/colleagues and work as part of an innovative start-up team
-- Proven ability to represent a startup or smaller company and sell C-Level across Sales, Marketing, & IT business functions in small and mid-size ISVs or Enterprises; SaaS experience is a plus

For more information, email info@systemsresearchgroup.com or phone (760) 436-1575

Sales Representative -- Cloud Computing - West Coast - Job #5151

Sales Representative -- Cloud Computing

Our client is an up and coming cloud computing startup funded by Sequoia Capital. They offer a disruptive SaaS enabling Enterprise technical sales and training activities to take place in the cloud enabling productivity, and improved ROI. The current account base includes Cisco, SAP, VMware, McAfee, and HP. These are reference accounts and repeat customers with annual spend with over $100K+ each.

Drive entire sales process for assigned territory - from defining target customers, warm calling, and qualifying through the successful close of specific deals.

Desired Experience and Skill Set:
-- Five+ years of enterprise and/or IT solution sales experience for established and start-up companies driving and closing small to medium enterprise deals
-- Consistent overachievement of quota and revenue
-- Proven consultative solution sales skills, including the ability to articulate a clear, concise return on investment value statement
-- Understanding of presales software process in Enterprise world (Sales Process, Evaluations, Decision Makers, Channels)
-- Demonstrated ability to effectively interact with customer and internal team members/colleagues and work as part of an innovative start-up team
-- Proven ability to represent a startup or smaller company and sell C-Level across Sales, Marketing, & IT business functions in small and mid-size ISVs or Enterprises; SaaS experience is a plus

For more information, email info@systemsresearchgroup.com or phone (760) 436-1575

- West Coast - Job #5151

Sales Representative -- Cloud Computing

Well funded, six year old, Cloud-based services firm for IT professionals and enterprises is seeking a disciplined sales professional/hunter with a strong work ethic and enthusiasm for generating new small and mid-size opportunities. Individual will drive new opportunities into the pipeline and to turn those opportunities into buying and satisfied customers.

Drive entire sales process for assigned territory - from defining target customers, warm calling, and qualifying through the successful close of specific deals.

Desired Experience and Skill Set:
-- Five+ years of enterprise and/or IT solution sales experience for established and start-up companies driving and closing small to medium enterprise deals
-- Consistent overachievement of quota and revenue
-- Proven consultative solution sales skills, including the ability to articulate a clear, concise return on investment value statement
-- Understanding of presales software process in Enterprise world (Sales Process, Evaluations, Decision Makers, Channels)
-- Demonstrated ability to effectively interact with customer and internal team members/colleagues and work as part of an innovative start-up team
-- Proven ability to represent a startup or smaller company and sell C-Level across Sales, Marketing, & IT business functions in small and mid-size ISVs or Enterprises; SaaS experience is a plus

For more information, email info@systemsresearchgroup.com or phone (760) 436-1575

Sales Representative - - Job #5150

Sales Representative -- Western Region

Sell Rapid Protoyping Systems, Products, and Services to end user accounts in the Western Region. Manage existing accounts and develop new name territory.

Compensation includes substantial base salary and commissions yielding annual income of approximately $150K.

For more information, email info@systemsresearchgroup.com or phone (760) 436-1575

Technical Account Manager - Northern California - Job #5100

Technical Account Manager

This position requires an individual that has strong technical background related to mechanical or electronic engineering disciplines. Your knowledge of CFD or Thermal Analysis is a plus. The ideal candidate is now, or has formerly been a practicing CFD Engineer, Application Engineer or Technical Consultant. A firm grasp of technical concepts and applications is a must for this job.

The primary focus will be on new business development activities for an assigned geographic area or product/service line to achieve or exceed assigned revenue targets.
¥ Manage potentially complex sales opportunities from initial identification to close
¥ Contact and visit prospective customers to determine needs
¥ Create and present business and technical material to match company's products/services with identified needs
¥ Sell products/services through face to face and phone/web contact
¥ Remain knowledgeable of company's products/services to facilitate sales and marketing efforts
¥ Maintain sales records and prepare sales reports as required

A secondary focus will be to maintain regular contact with customers to ensure satisfaction and feedback information to company for product/service improvement.
¥ Maintain a relationships via regular schedule of contact via phone/on-site visit
¥ Alert clients to new or improved products/services
¥ Relay client feedback to product development staff
¥ Grow sales opportunities in existing customer base

REQUIREMENTS:
¥ Candidates must have a proven successful track record of work in either engineering or sales within the CFD or Thermal Analysis field.
¥ 3+ years in sales or practical usage of engineering solutions.
¥ Aptitude to generate business relationships through the use of various prospecting techniques.
¥ Superior interpersonal, written and verbal communication skills.
¥ Bachelors degree in Mechanical Engineering or equivalent required, MBA desirable.
¥ Familiarity and established relationships with accounts in the territory desirable

For more information, email info@systemsresearchgroup.com or phone (760) 436-1575