Customer Account Manager - Southern California - Job #5201

Customer Account Manager
If you consider yourself an expert in Medical Industry Accounts Receivable, Revenue Cycle Management, and Financial Management, we need to talk! If you know how to find every last penny available from the time an insurance claim is submitted until it hits the bank, we need to talk! If you have the ability to understand metrics and analytics that will help you to insure that each claim has the chance of turning into cash, we need to talk!

Our client offers software that provides an accounts receivable and financial management solution for medical laboratories and radiology providers. They are the leader in laboratory billing and revenue cycle management and have been recognized by Deloitte's Technology Fast 50, AeA, Inc 5000, and others.

You must have strong analytical and problem solving skills and multi-tasking abilities.Ê You will take ownership of customer relationships keeping them informed of positive or negative trends that are having an impact on their cash collections. You would be responsible for helping your customers understand and stay current with payor and regulatory changes and updates. The candidate must be self-motivated, self-starter and will work very independently.

You should possess five+ years experience in medical insurance billing, preferably laboratory billing, as well as customer-facing experience with executive management.

Monitor and report
-- Customer Liaison and Project Manager for Laboratory/Diagnostic customer(s)
-- Analyze and review customer financial packages and A/R Metrics and assist with customer issue/questions
-- Coordinate financial reports that highlight key metrics for client profitability/billing status
-- Develop comparative metrics that are meaningful to customer
-- Provide customer with system and workflow expertise/training for Best Practices
-- Supervise and direct Billing & Collection processes that directly impact customers' A/R

Skills/Qualifications:

--Medical billing experience and medical reimbursement knowledge
-- A/R management experience
-- Hands on experience with medical billing software and systems a plus
-- Previous customer service/account rep experience a plus
-- Ability to communicate easily to all organizational levels including the executive suite, both orally and in writing
-- Sound knowledge and understanding of General Business processes and concepts
-- Must have excellent customer service, communication, problem solving, trouble shooting skills
-- Skills in planning, organizing and adapting within a multi-tasking environment
-- Ability to make presentationsÊ
-- Knowledge of Medical Billing and workflow management
-- Must have knowledge as it relates to ABN, Appeals, EOBs, CPT AND icd-9 coding.
-- Enjoy working in a fast paced/high growth environment

For more information, email info@systemsresearchgroup.com or phone (760) 436-1575