The Field Applications Specialist (FAS) will provide technical expertise when building the customer relationship, helping to move prospects through the sales cycle to implementation. The successful candidate will work closely with customers to identify and address requirements. Drawing on their in-depth technical knowledge of our client'sÕ software solutions and scientific workflows, the FAS is responsible for customer solution definition and acceptance.
The successful candidate will have excellent customer facing skills, combined with a strong technical background, software demonstration skills, and knowledge of the Life Sciences industry. Applicants must thrive in a high pressure, competitive and dynamic environment with an overwhelming drive to succeed. The ability to build and manage relationships from a distance as a remote employee will be a critical success factor. This will require pro-active, ongoing communication.
Responsibilities
¥ Achieve expert level knowledge and understanding of our client'sÕ software solutions, including technical architecture and end-user application
¥ Gather and analyze customer requirements to recommend appropriate long-term solutions
¥ Develop customer specific workflow configurations and instrumentation integrations leading to a documented solution definition
¥ Develop and deliver custom software demonstrations (on-site and remote) targeted to meet individual customer requirements as per operating environment and market segment
¥ Contribute to the development of sales quotations, proposals, and implementation plans
¥ Represent our client's products and services at trade shows and other industry events
¥ Work with internal stakeholders to answer/resolve any technical questions/issues faced by prospective customers
¥ Provide feedback to Product Management regarding general customer requirements for future product releases
¥ Ensure a seamless hand-off for successful implementation management following customer commitment
¥ Deliver post-sales application configuration, customer training and education as required
¥ Provide support for the development of marketing messaging and collateral
Requirements
Required
¥ Strong written and verbal communication skills, ability to present complex technical information to various audiences to promote learning and knowledge transfer
¥ Capable of developing and delivering world class software demonstrations
¥ Passionate about technology, keen interest in learning about life sciences and the sales cycle
¥ Strong commitment to personal excellence, self-motivated, self-sufficient and resourceful
¥ Ability to balance multiple priorities in a dynamic work environment involving multiple stakeholders
¥ A team player with a Òcan doÓ attitude, strong customer service orientation
¥ Capable problem solver that develops effective solutions for complex problems
¥ Knowledge and understanding of database report generation and scripting
¥ Experience deploying enterprise level software solutions requiring systems configuration
¥ BachelorÕs Degree in Computer Science, Bioinformatics, Biology, or related discipline
Desirable
¥ Understanding of Data Management or Lab Information Systems
¥ Knowledge and understanding of the life science, biotech and/or pharma industries
For more information, email career@systemsresearchgroup.com or phone (760) 436-1575
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